1. Who we are
Becki.ai is a product of The Media Den Limited, registered in England and Wales with company number 14235678. Our registered office is F29 Flexspace Newton Aycliffe Incubation Centre, Durham Way South, Aycliffe Business Park, Newton Aycliffe, United Kingdom, DL5 6XP.
Contact us at info@themediaden.co.uk about these terms, your workspace or a service enquiry.
2. What these terms cover
These terms cover use of the Becki website, our demonstration and free workspace setup. Becki is intended for business use. If you create a workspace for an organisation, you must have its authority to do so.
Creating a workspace lets you prepare your business details and call preferences. It does not start a phone-service trial, activate telephone service, take a payment or create a paid subscription.
We will give you the applicable trial and service agreement to review and accept before telephone activation or a paid subscription. That agreement will set out the agreed service, charges, renewal and cancellation arrangements. These website and setup terms do not replace a service agreement you already have with us.
3. Your account and business setup
Provide accurate information, use an email address you control and keep your password private. You are responsible for the people you authorise to use your workspace. Tell us promptly if you believe someone has accessed it without permission.
You can provide your business information yourself or ask Becki to prepare a draft from your public website. A draft may be incomplete or inaccurate. Check your opening hours, services, prices, contact details and instructions before approving them, and keep them up to date.
Only share material you have permission to use. You retain your rights in the business information you supply; you allow us to use it to prepare and provide the Becki service you request.
You can leave setup unfinished and return later. To ask us to close your workspace or delete information, email info@themediaden.co.uk. The Privacy Notice explains how we handle personal information and deletion requests.
4. Trying the demo
The free demo is a sample conversation to help you understand how Becki could work for your business. It does not activate a telephone service or start a package trial. It can last up to ten minutes.
Demonstration bookings are illustrative and never create a real appointment. If you ask for a pricing email and confirm your email address during the demo, we may send that requested email. Please avoid sharing sensitive personal information, payment-card details or passwords during a demo.
The demo page explains its recording and data use before you start. See the demo privacy information for more detail.
5. Your seven-day free trial
Available now on Becki Starter and Becki Receptionist. No credit card required.
Becki Starter and Becki Receptionist include seven days free, with no card required and the package’s full trial allowances. The seven days start when your agreed telephone setup has been tested and activated, not when you create an account.
Continuing with a paid subscription will be a separate choice. If you do not subscribe, phone answering pauses when the trial ends; your account and saved setup remain available under the applicable retention policy. Creating an account or choosing a package today does not authorise a charge.
Becki Assistant is marked Coming soon and is not available for new self-service signups. We have not announced an Assistant launch date. We will confirm eligibility, service readiness and the complete trial terms before you accept and start a trial.
6. Package information and availability
The pricing page sets out the advertised monthly packages, allowances and feature availability. The current advertised prices are £49 for Starter, £199 for Receptionist and £799 for Assistant, including VAT. Assistant remains coming soon.
Starter covers incoming calls and message taking. Appointment setting and software connections are included with Receptionist and Assistant only where compatibility, access and the agreed setup have been confirmed. Outbound work is an Assistant feature and needs separately agreed setup and contact permissions. Features labelled “Planned” are not available yet.
Unlimited incoming minutes on Receptionist and Assistant are for legitimate business calls. Safeguards address fraud, unlawful use and deliberately abusive traffic; high call volume alone is not misuse and there is no hidden incoming-minute cap.
The advertised extra-usage rates after a trial are 30p per additional Starter incoming minute or Assistant outbound minute, and 15p per extra standard UK SMS segment, including VAT. Extra SMS is by an agreed top-up only; top-ups are not automatic. Long texts and some characters can use more than one segment.
We will confirm the available service, all applicable charges and full payment and cancellation terms before you subscribe. This page does not open checkout or activate any package.
7. Using Becki responsibly
Use Becki lawfully. Do not use it for fraud, harassment, unwanted calls or messages, impersonation, unauthorised access, or attempts to disrupt the service. You must have the permissions needed for any customer information or contact instructions you provide.
Becki is an AI assistant and may misunderstand a caller or produce an inaccurate answer. Review important messages, business facts and appointments. Becki is not an emergency service or a substitute for professional, medical, legal or financial advice.
We may restrict access where reasonably necessary to protect people, accounts or the service from misuse. Contact us if you believe a restriction is a mistake.
8. Website content and other services
The Becki brand and website content belong to us or our licensors. You may use the website and its information to evaluate and use Becki. Do not copy or reuse our branding or content for a competing or misleading purpose.
Links to other websites and examples of compatible business software are provided for information. Those services have their own terms and privacy notices. Their inclusion does not guarantee that a particular connection is available for your account.
We aim to keep the website and free setup available and accurate, but interruptions and corrections may be necessary. Nothing in these terms excludes responsibility or rights that cannot lawfully be excluded.
9. Questions and changes
If something is wrong or unclear, contact info@themediaden.co.uk so we can help. We may update these website and setup terms as Becki develops; the date at the top identifies the current version. Changes to an agreed paid service will be dealt with under that service agreement.